PSA · Backlog stabilization
From a record backlog to a controlled recovery system.
Constraint diagnosis, capacity design, governance, and a recovery roadmap—paired with a dated public evidence room.
Selected work · Evidence-aware dossiers
Operating transformation, shown with the claim boundary intact.
Three advisory engagements. Each story separates the operating context, Ryan Miller’s scope, the system designed, and the public evidence that can—and cannot—support the outcome.
Case portfolio
The operating decision, the system, and the evidence.
Each dossier preserves the live interactive, source links, attribution boundary, and engagement-specific proof behind the work.
HopSkipDrive · Operating model
The operating system behind safe, scalable growth.
A connected architecture for dispatch, compliance, risk, technology, frontline execution, and executive control.
Maid of the Mist · Guest flow
Moving the planning decision upstream—before the queue.
An end-to-end operational assessment connecting demand, guest flow, capacity, visibility, and digital planning.